RiverCom is located in central Washington and is surrounded by a very diverse geographical area. The two major industries in the area are agriculture and tourism. The region has developed into an all-season, year-round outdoor recreation destination. The region's geographical features, tourism, and agriculture all contribute unique challenges in providing 911 and emergency services to the area.

RiverCom is a multi-jurisdictional Public Safety Answering Point (PSAP) located in Wenatchee, Washington that serves Chelan and Douglas counties.  RiverCom operates twenty-four (24) hours a day, seven (7) days a week processing emergency 911 and non-emergency calls-for-service and dispatching twenty-two (2) law, fire, and emergency medical public safety agencies within Chelan and Douglas counties.  RiverCom’s range of service covers approximately 4,750 square miles - from Stevens Pass to Blewett Pass and from Grand Coulee Dam to Crescent Bar and serves a population of about 125,500 residents. 

RIVERCOM 911 - Telecommunicator has 10 vacancies.

RiverCom maintains a list of job candidates as scores are received from Public Safety Testing.  Selected candidates receive an invitation to apply for the position of Telecommunicator.  Oral board interviews are conducted on either an as-needed basis and as positions become available or to establish a hiring list. As positions become available, candidates must successfully complete the pre-employment process before the start of employment.

RiverCom is accepting lateral candidates for the Telecommunicator position. A lateral candidate is an individual who has previous full-time dispatch experience with a 911 Communication Center in the areas of Law, Fire, and EMS, and they have not been away from dispatching for more than two years. (Interest individuals do not need to take a PST through Public Safety Testing. Please Contact RiverCom directly to apply for the position as a lateral) 

Even after positions have been filled, RiverCom will continue to accept testing scores and conduct interviews for the purpose of establishing a Hiring Eligibility List.  Such candidates will remain on the list for a period of one (1) year from the date of their interview.  RiverCom will utilize the Hiring Eligibility List for hiring purposes as positions become available. 

For more information about the position, please visit our website at www.rivercom911.org.

Effective, January 1, 2025:

Monthly Salary: $4,885 - $6,300; salary is based on position's Wage Scale from Entry-level to include Longevity and shift premiums.

All compensation follows the RiverCom and Teamsters Local 760 Collective Bargaining Agreement.

Overtime is earned for hours worked that exceed 40 hours per work week. Employee may elect to receive compensatory time in lieu of paid overtime. Employees are paid 2x Holiday Pay for all holidays worked.

RiverCom offers a comprehensive benefits package that includes the following:

Paid Annual Leave (Annual Leave accrual is based on a step scale based on years of service; new employees earn 8 hours of Annual Leave per month; may carry-over up to 280 hours of Annual Leave from one calendar year to the next)

Paid Holiday Leave ( 11 holidays + 1 floating holiday)

Paid Sick Leave (Employee earns 8 hours per month and can carry-over up to 960 hours from one calendar year to the next)

Participation in the Washington State Department of Retirement Systems (PSERS) program

Employee may voluntarily contribute to a deferred compensation program (DCP), with employer contribution

Group Health Care Plan includes medical, dental, vision, and employee assistance program (RiverCom pays 100% of employee premiums and pays 80% up to $1,400.00 for spouse, domestic partner, and dependent premiums) 

Teamsters Retiree Welfare Trust XL Plus Plan - Employer paid up to $175.00

On the job training program