The information herein is provided by the respective agency and is only as accurate and as up-to-date as the agency representative(s) update this information. PST is not responsible for the veracity of this data as it is provided directly from the agency. It is ultimately the applicant's responsibility to verify any information about the agency with the agency.
Juneau Police Department - Community Service Officer
Last updated on October 14, 2024
PST Partner Agency since September 27, 2024
Vacancy: 1
Testing Deadline: October 11, 2024.
Important Information
Thank you for your interest in the Juneau Police Department!
To test for the position of Community Service Officer for the Juneau Police Department, choose from one of the following 2 options:
1.In-Person Test: Register on this website and select any testing date and location at an approved testing center.
2. Online Test: Register on this website and select any testing date and location offered for Remote Testing (JPD/PST/or in-home)
**You must score a minimum of 80% on the exam to be considered for the Community Service Officer position.**
In addition to completing the written test, you must please submit an application with the City & Borough of Juneau via this link: Community Service Officer Job Application
Community Information
Juneau is Alaska's capital city, located in the "panhandle" of Southeast Alaska, approximately 500 miles southeast of Anchorage and 900 miles north of Seattle, Washington. Juneau is accessible only by air and sea, and its economy relies on government and tourism. Juneau is the traditional homeland of the Tlingit, Haida, and Tsimshian people. This rich culture is evident in the community, and there are many ways to learn, participate, and appreciate this land that we call home. Juneau also has a vibrant artistic community, welcomes diversity, and is a great place to live. The city is served by six elementary schools, two middle schools, three high schools, a charter school, and the University of Alaska Southeast. The community has a modern hospital, a birth center, and SEARHC clinics. The city also has two museums, five libraries, theatrical groups, a symphony, baseball fields, softball fields, two indoor swimming pools, several boat harbors, an ice rink, a golf course, and a ski area. Juneau’s weather is categorized as a maritime rainforest with stunning scenery and many recreational opportunities, including hunting, fishing, boating, camping, hiking, biking, kayaking, and wildlife viewing.
Juneau Police Department provides general police services to the City and Borough of Juneau, covering an area of 3,600 square miles and a population of approximately 32,000. The department has three divisions: Police Support Services, Operations and Administration. Within these divisions are eight primary units: Patrol, Investigations, Community Service, Records, Evidence, Dispatch, IT, and Administration. Due to Juneau's isolated geographic location, JPD is required to remain self-sufficient. Therefore, the department also maintains specialized teams in SWAT, Bomb Squad, and Hostage Negotiation. JPD provides regular and current training to all staff and operates from a modern facility that includes an up-to-date computerized dispatch center and records department. The City and Borough of Juneau offers excellent benefits with retirement through the State of Alaska. JPD also has a Wellness Program, focused on employee mental health, life/work balance, and overall wellbeing. JPD offers a hiring bonus to qualified Police Officer and Dispatcher applicants. Longevity bonuses are also offered every 4 years to Police Officers and continue up to year 20.
Department Information
Juneau Police Department Mission Statement
In partnership with the people of Juneau, our mission is to make our city a place where people can live safely and without fear.
The department provides general police services to the City and Borough of Juneau, covering an area of 3,081 square miles and a population of approximately 32,000. The department consists of 2 divisions: Operations and Police Services. Within these divisions, there are 5 primary units: Patrol, Criminal Investigations, Community Service, Records, and Communications. Due to Juneau's isolated geographic location, JPD is required to remain self-sufficient. Therefore, the department also maintains specialized teams in SWAT, Bomb Squad, and Crisis Negotiations. JPD strives to provide regular and current training to all staff and operates from a modern facility that includes an up-to-date computerized dispatch center and records unit. Patrol officers operate with up-to-date fleet, which are equipped with in-car video and mobile data terminals. Officers wear body-worn cameras.
Job Description
Do you enjoy being out in the community performing your assigned duties?
Does interacting with the public on a daily basis interest you?
Are you able to remain calm while still being diplomatic in sometimes tense situations?
Consider joining our team as a Community Service Officer!
INTEGRITY * SERVICE * RESPECT * COURAGE
WE ARE LOOKING FOR: Being a Community Services Officer (CSO) offers diverse and challenging duties yet offers rewarding work as a public servant. CSOs must enjoy interacting with coworkers, as well as the public while being both a self-starter and a team player. CSOs must be able to multi-task and change duties throughout the day. CSOs are subject to all types of weather conditions, as well as noisy conditions (sirens, radio traffic, telephones, alarms). CSOs must be able to learn, follow, and apply JPD rules/policies/procedures, and CBJ ordinances. CSOs must be able to learn and easily navigate numerous computer programs throughout their shift; must read, understand, and clearly communicate orally and in writing the English language; must be able to physically move traffic barricades and various objects weighing 40 pounds or less. CSOs must remain calm, be decisive, and diplomatic during stressful or volatile circumstances.
Incumbents must follow a training plan, as well as the JPD Rules of Conduct and Core Values.
THE BENEFITS OF JOINING OUR TEAM
Working as a Community Service Officer for the Juneau Police Department is a personally rewarding and challenging career that has a significant positive impact on the community. CSOs receive about 6 months of on-the-job training to learn computer systems, how to handle calls for service, learn defense tactics, as well as become familiar with various CBJ ordinances they will be responsible for enforcing.
The Juneau Police Department has an Employee Wellness Program in addition to the excellent benefits through CBJ. JPD also has an in-house fitness room supplied with equipment that is funded and maintained by employees.
WORK HOURS & LOCATION
This position typically works Monday through Friday, 8:00 AM - 4:00 PM with occasional after-hours work due to community events or callouts. Optional schedule can be four 10hr shifts. This is a full-time union-represented position. Overtime is paid, and extra leave is granted when working holidays. Your office would be located at the Juneau Police Department located in the Lemon Creek area and has plenty of free, convenient parking available in a secure parking lot.
Typical Responsibilities
DESCRIPTION
You will be a civilian officer of the Juneau Police Department, wearing a department-issued uniform which includes a badge, 2-way radio, and OC pepper spray. You will drive 3-wheeled and/or 4-wheeled vehicles, making regular rounds of assigned areas to enforce ordinances related to parking, wood smoke, smoking, and litter. You will issue verbal warnings, written warnings, and/or citations for any violations found. You will be in frequent contact with JPD Dispatch via police radio and/or telephone. You will investigate complaints and alleged violations of litter, smoking, wood smoke, and parking ordinances. You will initiate contact with citizens, as well as, interact with pedestrians, motorists, and tourists, answering questions or providing assistance. You will appear in State and Municipal Court to testify on contested citations you have issued. You will plan, arrange, and staff special event projects. You will prepare and submit various press releases and radio announcements. As situations arise, you will perform traffic control related to accidents, structural fires, and various community events. You will impound vehicles, completing and submitting the necessary paperwork. You will act as liaison with neighborhood watch groups, Juneau Citizen’s Patrol, and other community groups or committees. You will assist police officers with presentations to schools and other groups on various ordinances, including litter control, the impact of garbage on bears, wood smoke concerns, and other pertinent topics. You will administer the Commercial Passenger Vehicle program and enforce related ordinances and regulations. You will write clear, concise, and accurate reports on daily activities and incidents requiring documentation.
Minimum Qualifications
Experience: None
Education: High School diploma or General Education Development (GED) certificate.
Other: Must be a citizen of the United States or a resident alien who is legally
authorized to work in the United States; AND Not less than 18 years of age at the time of appointment; AND Applicants must possess or obtain a Driver's License by date of appointment
and for continued employment.
Supplemental Information
**Although marijuana usage is legal in Alaska, such drug use is not federally legal nor is its use allowed per departmental policy. Furthermore, an applicant with marijuana use within the past one (1) year will be automatically disqualified.
NOTE As part of the selection process, applicants are subject to a background investigation that includes a criminal background review, fingerprinting, investigative review, and psychological examination; a medical examination by a licensed physician; and receipt of verified negative results of pre-employment testing for marijuana and controlled substances. All information provided by the applicant will be verified. Applicants who materially misrepresent any information provided in the employment process will be excluded from further consideration or dismissed if already employed.
APSIN NOTIFICATION This position requires security clearance for the Alaska Public Safety Information Network (APSIN) issued by the Department of Public Safety (DPS). DPS may deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction, or who may be a fugitive from justice. Additionally, security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance.
SPECIAL NOTE: Appointment to Community Services Officer positions will be made conditionally pending successful completion of all portions of the background process, medical exam, and drug test results.
DEPARTMENT REQUIREMENTS Ability and willingness to work shifts, holidays, weekends, scheduled and emergency overtime, and be available for required on-call duty; attend local and out-of-area training courses as authorized and required; willingness to wear a uniform and comply with department grooming standards; maintain minimum unscheduled absences and a high rate of attendance; maintain a positive attitude and be flexible to change.
This position is open until filled. We have one vacancy to fill. We are reviewing applicants and inviting qualified individuals to participate in our selection process as they apply. If you have applied after the vacant position is filled, you will be notified. We encourage all applicants who are interested in this position to apply in a timely fashion.
Please read the below information carefully to ensure your application submission meets all submittal requirements.
Education If you are using education to meet the minimum qualifications, you must document your education in your application, and you may be required to provide transcripts.
Work Experience If you are using work experience to meet the minimum qualifications, you must document your work experience in the application.
If your application does not support minimum qualifications, you may not advance to the interview and selection phase of the recruitment.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
Application Assistance
For questions regarding application submission or system operation errors, please visit:www.governmentjobs.com/careers/juneau/helpandsupport/applicationguide. If your question is not answered in the FAQ, you may contact the Department of Human Resources & Risk Management at (907) 586-5250 or human.resources@juneau.gov.
The City & Borough of Juneau complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aides or services, or alternative communication formats, please call (907) 586-5250 or TTY: Alaska Relay 711 or 1-800-770-8973, or correspond with the Department of Human Resources & Risk Management at employment@juneau.gov or 155 Heritage Way, Juneau, AK 99801. The City and Borough of Juneau is an equal opportunity employer.
Area Information
County: Juneau
Population: Appx 32,000
# of Staff: 97
Hiring Status
Juneau Police Department - Community Service Officer has 1 vacancy.
The deadline to test for the next hiring cycle is October 11, 2024.
1 Vacancy
Salary Information
Salary $29.82 - $31.95 Hourly Full-Time
Benefit Information
Careers with the City & Borough of Juneau offer Many Benefits
The following information describes typical benefits available to employees of the City & Borough of Juneau. Actual benefits received may differ based on position type and will be prorated for other than full time work.
Incumbents of Part-time Limited, Eaglecrest Limited, Short-term Temporary, Emergency and Intern positions are not eligible for the benefits described below.
Insurance Benefits
Health insurance, which includes employer contributions toward medical/vision/dental
No cost employee only plan available
Employer paid Basic Life insurance--$5,000 for employee, spouse & dependents
Additional optional coverage available
Travel protection & financial services offered as part of the Life Insurance coverage
Optional group-based insurance premiums for
Term life with Accidental Death and Dismemberment (employee, spouse or qualified same sex partner, and dependents)
Short-term Disability
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Pet Insurance
Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Employees are eligible for an employer funded Dependent Care Account (DCA) up to $5000.00 at open enrollment following 1 year of actively working.
Retirement Benefits
Membership in the Public Employees Retirement System (PERS)
Employer contribution into a defined benefit or defined contribution program, depending on your date of hire
Option to enroll in the City & Borough of Juneau’s Deferred Compensation Program with MissionSquare
Employer match available for participating PERS Tier IV employees
Note: The Defined Contribution Plan & Deferred Compensation Program offer a variety of investment options
Parking passes or bus passes provided for employees working in the downtown offices
Free passes to Parks & Recreation field house, ice arena, and swimming pools
Juneau Police Department - Community Service Officer Requirements
Category
Requirement
Required at time of...
Test
Hire
Written Examination
Yes, required
LEO/CO Physical Ability Test (PAT)
No, not required (may be required later)
Not required.
Minimum Age
18
Citizenship
U.S. Citizen or U.S. National
High School Grad/ GED
Yes
Driver's License Required
Valid Alaska driver's license.
Felony Conviction(s) as an Adult
None.
Felony Conviction(s) as a Juvenile
None.
Ability to Read, Speak & Write the English Language
Yes
Vision Requirements
Must have normal color discrimination, normal binocular coordination, normal peripheral vision and corrected visual acuity of 20/20 in each eye.
Juneau Police Department - Community Service Officer Disqualifiers
The following are automatic and potential disqualifiers. Applicants should not apply to our agency if they indicate any of the automatic disqualifiers. Potential disqualifiers will be considered on a case by case basis.
Category
Disqualifier
Driving
Automatic
Convicted of two or more DWI offenses by a civilian court of Alaska, the United States, or another state or territory, or by a military court during the 10 years immediately before the date of hire.
Drug Usage
Automatic
Has illegally manufactured, transported, or sold a controlled substance unless the person was under the age of 21 at the time of the act and the act occurred more than 10 years before the date of hire.
Automatic
Since turning 21 has used an illegal controlled substance other than marijuana, even once, within ten years of submitting an application.
Automatic
Since turning 21 has used marijuana, even once, within one year of submitting an application.
Criminal Activity
Automatic
Any adult felony conviction.
Potential
Juvenile felony convictions will reviewed on a case by case basis.
Automatic
Been convicted of any crime under a domestic violence statute.
Automatic
Has been convicted of a felony or a misdemeanor crime of domestic violence by a civilian court of Alaska, the United States, or another state or territory, or by a military court.
Automatic
Has been convicted of two or more misdemeanor crimes other than traffic within the 10 years immediately before the date of hire.
Automatic
Has been convicted during the ten years immediately before the date of this application of a misdemeanor crime of dishonesty or moral turpitude, or a misdemeanor crime that resulted in serious physical injury to another person by any of the courts mentioned above.
Employment
Automatic
Lied during any stage of the hiring process.
Automatic
Falsified his or her application, personal history questionnaire, or any other forms during hiring process.
Contact Information
Juneau Police Department - Community Service Officer
6255 Alaway Ave
Juneau, AK 99801
Juneau County 907-586-0600
TESTING IN WASHINGTON STATE CANCELED THROUGH MAY 31, 2020
All pre-employment tests in Washington State have been canceled until May 31, 2020 unless government restrictions are eased. With recent updates, facility closures, and government guidelines, this step is necessary and could be modified at any time. The health and safety of our customers, our staff, and their families is of the highest priority.
We will continue to evaluate developments and make changes to this policy as necessary. When we do resume testing, there will be plenty of events for everyone to test. We are in regular communication with our public safety agency partners, assessing alternatives to the traditional testing model and our testing policies. Any future updates will be posted on the PST website and our Facebook page.
4/1/2020 Update:
If you have tested with PST in the past 12 months, there may be additional positions you are now eligible to add. Several departments have temporarily changed their testing policies due to the suspension in testing that COVID-19 has caused. Please login to your PST account and navigate to the ‘New Positions’ page to see what departments you can add! We will regularly update that page in your account as departments send updates.
FUTURE TEST REGISTRATION
We know that there will be testing in the future - we just don’t know when! We want you to be prepared for when testing begins again so we have created test events on our calendar that you can register for that will place you in a queue to be first notified. These tests are not “real” test events, they are essentially a holding area. You will be able to “reschedule” out of that event to any other event date/location at no cost. Registering now will also give you time to work on your Personal History Statement (PHS) so that your data will be ready and up-to-date to send to your departments once testing resumes.
To sign up for this placeholder event, select the June 15, 2020 test date in your category (police, fire, 911 dispatch, corrections, etc.).
You may also click on the test event of interest below to sign up:
Please check back here frequently and ‘Like’ our Facebook page to stay updated.
PST staff are working remotely and are available by email at contact@publicsafetytesting.com. We anticipate a high email volume and will respond as quickly as possible.
