911 Dispatch Position

Air Methods - Communications Specialist

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The information herein is provided by the respective agency and is only as accurate and as up-to-date as the agency representative(s) update this information. PST is not responsible for the veracity of this data as it is provided directly from the agency. It is ultimately the applicant's responsibility to verify any information about the agency with the agency.

Air Methods - Communications Specialist

Last updated on June 18, 2024
PST Partner Agency since May 02, 2024

Important Information

Communication Specialist:

Communication Specialists serve as coordinators between our customers, which include flight crews, pre-hospital health care providers, and other similar qualified callers.  You will be responsible for:

-Coordinating all flight information, including computer data entry.

-Interfacing with the flight program as a contact source and liaison with the communications center.

-Promoting environment of teamwork and continuous improvement to assigned staff members. 

-Leading communications between pre-hospital health care providers and the receiving institutions.

-Working as a team to ensure communication runs smoothly between communication specialists, flight crews, and outside agencies.

Community Information

Helicopter Air Ambulances Support Local Communities 

Our National Medical Transport Communications Center in Omaha, Nebraska is one the largest communications center in the U.S.  The communication hub allows the AirCom team to provide logistical support for operations throughout the country.  

The Commission on Accreditation of Medical Transport Systems (CAMTS) includes a voluntary audit every three years to establish that we meet and exceed industry-wide standards.  These standards address no only the quality of patient care, education of medical personnel, and medical equipment, but also operational and safety concerns.  We are proud that we consistently achieve CAMTS accreditation, as it is a mark of excellence for a critical care transport program. 

from our nearly 300 bases, Air Methods teams fly more than 150,000 hours and are on track to reach over 100,000 transports this year.

Department Information

Behind Every Flight Crew is the Team on the Ground Coordinating the Mission

Our AirCom employees are the calm voice in the dark, fielding calls, providing flight coordination, flight following, and logistic support to keep our flight crew and patients safe.  As part of our team, you will be the first link in the chain when coordinating care for patients across the country.  

As our pilots and clinical teams respond to the medical needs of our patients, it is our communication specialists who guide each air ambulance to the scene and coordinate with the receiving medical facility. 

Make a difference. Be proactive. Think outside the box.

Apply today at www.airmethods.com/careers/.

Job Description

Job Title:

Communication Specialists I

Reports To:

Communication Supervisor and

Asst. Operations Manager

Job Family:

Customer Support and Call Center

Job Code:

1097

FLSA Status:

Non-exempt

Last Modified Date:

June 2020

Job Description

Job Summary

Responsible to serve as a communications coordinator between all customers of Air Methods Communications (AirCom), including aircraft flight crews, pre-hospital health care providers and other qualified callers.

Essential Functions and Responsibilities include the following:

% of Time

· Coordinate all flight coordination information, including computer data entry

30%

· Responsible for flight following from lift off to touch down, following all FAA and company regulations

30%

· Responsible for initial communications of public, private and flight-related calls coming into AirCom

10%

· Responsible for communications between pre-hospital health care providers and the receiving institutions

10%

· Promote communication between Communications Specialists, members of Flight team and outside agencies

15%

· Assist in training new employees

5%

· Other Duties as assigned.

Additional Job Requirements

· Regular Scheduled Attendance

· Compliance with policies and procedures as defined in the Employee Handbook, AirCom Policy and Procedure Handbook and customer defined policy and procedure

· Ability to work 12-hour shifts and be on call as required

· Indicate the percentage of time spent traveling

5%

Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position. All employees must follow Air Methods’ employment practices and policies.

Supervisory Responsibilities

This position has no supervisory responsibilities.  

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.

Education & Experience

· High school diploma or general education degree (GED); and one to two years’ related experience and/or training; or equivalent combination of education and experience.

  • 1-2 years dispatch experience or experience with medical terminology used by Emergency Medical Technician or CNA
  • Ability to present a professional image on the telephone and radio

Skills

· Ability to multi-task efficiently, works in a fast-paced environment on multiple projects, and has a strong attention for detail

  • Advanced customer service and phone skills
  • Excellent written and verbal communication skills
  • Ability to be a team player with a professional attitude
  • Ability to take and relay reports accurately
  • Strong interpersonal skills and a high degree of collaboration at all levels

Computer Skills 

· Intermediate with Microsoft Office Suite, including Word, Excel, and PowerPoint and Outlook

Certificates, Licenses, Registrations

· NAACS, EMT-B, EMT-A, EMT-P, CAN, LMT, or Pilot Certificate preferred

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.








Area Information

County: United States
Population:
# of Staff: 3,500+

Salary Information

Final compensation for the role will depend on several factors, including a candidate's qualifications, skills, certifications, and relevant work experience.

Benefit Information

Air Methods provides a comprehensive benefits package for full-time employee. This includes:

- Tuition reduction programs and reimbursement - Business travel accident insurance - Vision

- Full Company-paid life insurance - Employee assistance and benefit - Flexible spending account benefits plans

- AD&D - Health - Voluntary legal

- Short-term and long-term disability insurance - Dental - 401(k)



Air Methods - Communications Specialist Requirements

Category Requirement Required at time of...
    Test Hire
Written Examination Yes, required
Typing Test Yes, required
Minimum Age 18
Citizenship US Citizen or Lawful Permanent Resident
High School Grad/ GED Yes
Driver's License Required Yes
Felony Conviction(s) as an Adult No adult felony convictions at any time.
Felony Conviction(s) as a Juvenile Not normally, but can be reviewed depending on circumstance.
Ability to Read, Speak & Write the English Language Yes
Vision Requirements Correctable to 20/20
College Requirement No
Prior Experience Requirement No
Veterans Preference Points yes
Current Hiring Status
Body Decorations

Multiple Scores from Same Applicant We only consider the most recent score
Request/Access Scores On an as-needed basis as vacancies occur
Dispatch Typing Test 40 WPM and 90% Accuracy

Air Methods - Communications Specialist Disqualifiers

The following are automatic and potential disqualifiers. Applicants should not apply to our agency if they indicate any of the automatic disqualifiers. Potential disqualifiers will be considered on a case by case basis.

Category Disqualifier
Drug Usage
Automatic Illegal use of ANY controlled substance while employed.
Criminal Activity
Automatic Any adult felony conviction.
Employment
Automatic Falsified his or her application, personal history questionnaire, or any other forms during hiring process.

Contact Information

Air Methods - Communications Specialist

5307 Lindbergh Drive
Omaha, NE 68110 United States County
402 952 2353

Website

Contact a Recruiter
Agency Test Requirements
Written Examination: Yes, required
Typing Test: Yes, required